Zhorzhua Studio

Support

Answers for Finance Three and Wallpaper House

[email protected]

Write to us about anything, we answer every letter

Tell us your iPhone model, the iOS version and what you tapped, and a screenshot helps a lot

Codes

I got a code from the studio, how do I use it?

The easiest way is the link that came with the code: open it on your iPhone and confirm in the App Store

Or open the App Store, tap your photo in the top right corner, then Redeem Gift Card or Code, and type the code

Then open the app, and the subscription is already there

The app still shows the free version after I used the code

In Finance Three open Settings with the gear on the main screen, then Finance Three Plus › Restore purchases

In Wallpaper House tap House Key on the main screen, then Restore Purchases

Make sure the App Store and the app use the same Apple Account

What happens when the free period from a code ends?

The subscription renews at the regular price, unless you cancel before the end date

If you cancel, you keep everything until that date and you are never charged

The App Store shows the end date in Settings › your name › Subscriptions

The code says it is used or expired

Every code works once and has an end date

Write to us with the code and we will sort it out

Subscriptions

How do I cancel?

On your iPhone open Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription

You can also get there from the App Store: tap your photo, then Subscriptions

Everything stays unlocked until the end of the period you paid for

How do I cancel a free trial without being charged?

Cancel at least a day before the trial ends, the same way as above

The trial keeps working until its last day

Can I get a refund?

Payments go through Apple, so refunds do too

Ask at reportaproblem.apple.com with the same Apple Account

I have a new iPhone

Sign in with the same Apple Account, install the app and tap Restore purchases

Subscriptions belong to your Apple Account, not to the phone

Finance Three

What is free and what comes with Plus?

Logging spending and income, the calendar, widgets and the monthly totals are free, forever

Plus adds the shared family budget, the monthly plan with how much you can spend today, envelopes, fixed payments and spending by category

The yearly plan starts with one month free

I installed Finance Three before Plus existed

Plus is already yours

If you do not see it, open Settings in the app, then Finance Three Plus › Restore purchases

How do I share a budget with my partner or family?

Create a family budget in the app and send the invitation through iCloud

Everyone who accepts sees every entry on their own phone

One Plus covers up to six people in your Apple Family Sharing group

People you invite can see entries without Plus, and adding entries to the shared budget needs Plus, your own or shared through Family Sharing

An entry does not appear on the other phone

Both phones need to be signed in to iCloud and online

Open the app on both phones and wait a few seconds

If it still does not show up, write to us, and please do not delete the budget

Do you see my money?

No, your records stay on your phone and in iCloud

We run no server for your budget, and there are no ads and no tracking

Finance Three privacy policy

How do I keep a copy of my records?

Open Settings in the app, then Backup, and save a file to the Files app

The file is readable, so keep it somewhere private

What happens if I stop paying for Plus?

Nothing you created is deleted and it all stays visible

Envelopes and fixed payments pause until Plus is back

More about Finance Three

Wallpaper House

What is free and what comes with House Key?

Browsing every chapter and every wallpaper is free

House Key saves any wallpaper to Photos in full resolution, every collection and every new release

It starts with 7 days free, then renews yearly, $17.99 a year in the US

How do I set a wallpaper?

Save it from Wallpaper House, then open it in Photos, tap Share and choose Use as Wallpaper

Or touch and hold the Lock Screen, tap the plus button and pick Photos

How do I restore House Key?

Tap House Key on the main screen, then Restore Purchases

Use the same Apple Account that bought it

Do I need to update the app for new wallpapers?

No, new collections arrive on their own while the app is online

Does it read my photos?

No, it only asks to add the wallpaper you save

Wallpaper House privacy policy

Wallpaper House press kit

Hatob and Huelator

Help with Hatob or Huelator

Write to [email protected] and name the app

Privacy policies for every app are on the privacy page